Do you want to change your transfer pin because you don’t want someone to transfer airtime (credit) from your MTN account? Do you want to get your transfer pin because you need to use it to transfer airtime (credit)? Do you want to retrieve your transfer pin because you forgot it? This post shows you the step-by-step process to change your transfer pin, get your transfer pin, and retrieve your transfer pin.
What is MTN Transfer PIN?
An MTN transfer PIN is a four-digit number that, by default, is 0000. This PIN serves as a password for MTN airtime transfers (share and sell).
Click here to learn more about how to transfer MTN airtime.
Most importantly, you're recommended to change this default transfer PIN to your preferred pin for security reasons.
How can I get an MTN transfer pin?
By default, MTN transfer PIN is set to 0000. MTN assigns this PIN number to all of its customers for the purpose of airtime transfer (share and sell).
How to Change MTN Transfer PIN
There are two simple ways you can change your MTN transfer PIN.
You can change it by using:
How to Change MTN Transfer PIN By Using USSD Code
To change your MTN transfer PIN by using MTN USSD code:
Dial *777*Default PIN*New PIN* New PIN# on your phone dialer, to change your MTN transfer PIN.
For example, dial *777*0000*1234*1234#.
How to Change MTN Transfer PIN By Using SMS
To change your MTN transfer PIN by using SMS:
Send an SMS in this format: [Default PIN] [New PIN] [New PIN] to 777.
For example, send an SMS with 0000 1234 1234 to 777.
How to retrieve/reset MTN transfer PIN
By default, your MTN transfer PIN is 0000.
If you recently changed your transfer PIN from the default PIN (0000) to another and can't remember which PIN you used, please follow the steps below to retrieve the PIN or reset it to the default PIN (i.e., 0000).
You can retrieve or reset your MTN transfer PIN in one of two methods. The two ways listed below can help you reset or retrieve your MTN transfer PIN.
Step 1: Call MTN Customer Care (MTN Customer Care line “180”)
Call MTN customer care representative to help you retrieve or reset your forgotten transfer PIN.
To retrieve your PIN, call the customer care service number (i.e., 180), follow the voice call instructions to get the customer care representative online, and explain your issues (i.e., to help you retrieve your transfer PIN or reset it to the default (0000)).
However, If you're having issues connecting with the MTN customer care representative, kindly follow the steps below to get the customer care representative online.
- Call 180
- Press "1" when the call has been answered.
- Wait while the system finishes specking, then press "5".
- Follow the steps three above and press "0".
The steps above will get your connected to speak with the MTN customer care representative.
Step 2: Chat MTN Customer Care Representative via MyMTNAapp
Another way to retrieve a lost transfer PIN or reset it to default is to chat with MTN Customer Service via MyMTNApp.
To chat with an MTN customer care representative via MyMTNAapp
- Download and Install MyMTNAp and sign in with your MTN number.
- On MyMTNAapp, you will see a chat box. Use the chat box to chat with MTN customer support and ask them to retrieve or reset your transfer PIN.